Terms & Conditions

Terms and Conditions

Last updated: 25.03.2025

Welcome to the official website of Metropol Hotels, which includes Metropol Hotel and Metropol Spa Hotel, operated by Haveli Invest OÜ.

By accessing and using our website (https://www.metropol.ee), you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use this website.

1. General Information

This website is operated by Haveli Invest OÜ, registry code 10944246, located in Estonia. The purpose of this website is to provide information about our hotels, services, facilities, and to enable online bookings.

2. Booking and Reservations

– All bookings made through this website are subject to availability.
– Prices shown on the website are inclusive of VAT unless stated otherwise.
– You must provide accurate and complete information during the booking process.
– A confirmation email will be sent after the booking is completed. If you do not receive a confirmation, please contact us.
Cancellation and modification policies depend on the selected rate and will be stated during the booking process.

3. Payments

– We accept major credit and debit cards. Payment terms may vary depending on the offer or package booked.
– Metropol Hotels reserves the right to cancel a reservation if payment fails or fraud is suspected.

4. Check-in and Check-out

– Check-in: from 15:00
– Check-out: until 12:00
Early check-in and late check-out may be available upon request and for an additional fee.

5. Guest Responsibilities

By staying at Metropol Hotels, you agree to:

– Respect hotel property and other guests.
– Not engage in illegal or disruptive behavior.
– Follow all hotel policies communicated at check-in or displayed on the premises.
The hotel reserves the right to charge guests for any damages or additional cleaning required due to misconduct.

6. Website Usage

– All content on this website, including text, images, logos, and trademarks, is the property of Haveli Invest OÜ and may not be used or reproduced without written permission.
– You may not use the site for any unlawful purpose or to distribute harmful software or content.

7. Privacy Policy

Your use of this website is also governed by our Privacy Policy (https://www.metropol.ee/privacy-policy/) which outlines how we collect, process, and store personal data.

8. Cookies

This website uses cookies to improve the user experience. By using the site, you consent to the use of cookies in accordance with our Cookie Policy.

9. Limitation of Liability

While we strive to provide accurate and up-to-date information, Metropol Hotels does not guarantee the completeness or accuracy of the content on this website. We are not liable for any direct or indirect losses arising from the use of this website or its content.

10. Changes to Terms

Metropol Hotels reserves the right to modify these terms and conditions at any time without prior notice. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.

11. Governing Law

These terms and conditions are governed by the laws of the Republic of Estonia. Any disputes arising from the use of this site or services will be subject to Estonian jurisdiction.

12. Contact

For questions or concerns regarding these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +372 6674 669
Address: Roseni 13, 10111 Tallinn, Estonia