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HOUSE RULES

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Dear Guest!

We are delighted to welcome you at the Metropol Hotels!

To make your stay a pleasant experience, we kindly ask you to take the following house rules into account.

CHECK IN & CHECK OUT REQUIREMENTS

  • Check in time 15:00. Early check in is possible based on availability.
  • Check out time 12:00.
  • If you would like to request a late check out, please inform the reception. Late check out is subject to availability and charges may apply.
  • Clients must be at least 18 years old to check in at the Metropol Hotels. To prevent fraud and in interests of security, guests are required to confirm their identity by providing a valid identification at check in.
  • All guests must fill out the registration card (name, citizenship, date of birth, address, phone number, e-mail, signature). Names of all guests occupying the room must be registered as well.
  • Children aged 12 or under must be supervised by parents or guardians at all times.

PARKING

  • Parking is available for extra fee either outside or in the garage. Please note that the hotel has limited amount of parking slots. Parking slots need to be pre-booked and are subject to availability. To reserve a parking slot, please contact the sales department booking@metropol.ee or hotel reception reception@metropol.ee
  • Public car parks are available nearby. We kindly advise to pay attention to parking arrangements and prices as the hotel is located in the City Centre and free parking is not available.

HOUSEKEEPING

  • “Do not disturb” – we understand and respect your need for privacy. However, the hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.
  • Daily cleaning is carried out every day between 10:00-16:00.
  • Bed sheets are changed every 3 days.
  • If you need extra towels, blankets, pillows etc, please notify the reception.
  • If you need a baby cot or an extra bed in your hotel room, please notify the sales department booking@metropol.ee or reception reception@metropol.ee prior your arrival during the reservation process.

LUGGAGE

  • Free luggage room is available 24/7 for luggage storage. The hotel will not be held responsible for damaged or missing luggage.

GUEST BEHAVIOR

  • Smoking is strictly prohibited in all our hotel rooms, including on balconies. Smoking is allowed outside in front of the Hotel or in the Smoking room on 1st floor near reception. Please be advised that penalty for smoking in restricted areas is 300€.
  • Guests are required not to disturb other guests, staff members or smooth running of the hotel.
  • Quiet hours 22:00-07:00. If you become aware of a disruptive guest, please notify the hotel reception by phone or in person.
  • Misbehavior as a result of alcohol or drugs abuse is prohibited and can result in immediate ejection from hotel premises.
  • Please be advised that breaking or damaging hotels inventory will result in a fine according to fixed prices available at the reception.
  • We reserve the right to refuse accommodation or services if house rules are not being followed. In this case, the hotel has no obligation to refund for accommodation or other services.

PETS

  • Pets are not allowed.

SPA CENTRE

  • Spa Centre is open for an extra fee daily from 09:00 to 21:00. Last entry is at 20:00.
  • Spa entry ticket can be purchased from Spa & Wellness reception on 2nd floor for extra fee.
  • The Spa Centre (except for dressing rooms) is unisex, swimming clothes are required.
  • Consuming own beverages & food at the Spa Centre is strictly prohibited. Please be advised that penalty for consuming own beverages or food is 50€.
  • Misbehavior can result in immediate ejection from the Spa Centre.

If you have any further questions, please do feel free to contact our reception directly!

We wish you a wonderful stay at the Metropol Hotels!