FOR YOUR SAFETY

Dear Guest!

We are delighted to welcome you at the Metropol Hotels!

Health, safety, well-being and security of all our valued guests, team members and partners are our highest priorities. Metropol Hotels closely follow all guidelines issued by the Government and local health authorities.
To ensure that all our guests will be as safe and comfortable as possible, we have implemented following activities and rules.

GENERAL

• We implemented physical distancing measures throughout the hotel. Signage indicating the need to keep 2m distance are in visible places throughout the hotel.
• We installed alcohol-based hand sanitizing stations near the front entrance, elevators and throughout public areas. We kindly ask that during your visit you wash your hands thoroughly with soap and water at regular intervals.
• We increased cleaning and disinfecting frequency throughout the hotel, paying extra attention to high-touch items. We regularly disinfect door handles, elevator control panels, credit card terminals, pens etc.
• We installed protective screens at the front desk and spa reception.
• We provide clean and disinfected key cards upon check-in.
• We offer cash-free methods of payment.
• We improved air circulation processes to increase air quality.
• We provide team members with personal protective equipment.
• Daily housekeeping service is offered from 9:00 am to 4:00 pm. To minimize contact, we kindly ask guests to be out of the guest room during service.
• We wash all linens at a high temperature for optimal disinfection.

SPA & WELLNESS

• Our Spa Centre and Gym are open according to Governmental rules. For now the Spa & Gym remain closed until 26th of April 2021.
• Please note that due to restrictions 50% capacity rule applies, meaning max 50 guests are allowed to the Spa Centre at once. Please be advised that evenings and weekends are most popular and you might have to wait in line before you can enter the Spa Centre.
• Our Wellness Centre is open and we follow all rules stated by health authorities.
• Our therapists wear a mask during all treatments and we kindly ask you to do the same.

STAFF

The health and well-being of our staff remains a priority as well, along with providing a safe environment for work. Therefore, all our staff will:

• Wear face mask and appropriate levels of PPE.
• Wash and sanitize hands regularly throughout the day especially after any contact points.
• Regularly sanitize work stations and tools.
• Follow Government advice to stay home in case of any health problems.

In case you are not feeling 100%, please stay home and postpone your trip. We will help you with changing your hotel reservation dates. 

Please be advised that Hotel Management can change or update following guidelines according to Government regulations.

More information about travelling to Estonia, terms and restrictions can be found here and here.  

If you have any further questions, please do feel free to contact our reception directly!

We wish you a wonderful stay at the Metropol Hotels!