Wellness Center Good Practice

We advise to book all treatments in advance prior your arrival via homepage, e-mail or phone. Or you can make a reservation straight at the spa reception on 2nd floor.
We kindly ask you to arrive 5-10min before your pre-booked treatment time, so you would have enough time to get ready for the upcoming spa experience.
Before the treatment, we ask you to fill the client anamnesis to make sure you do not have any health problems we should know. In case of doubt, please consult the spa therapist.
If you are staying at Metropol Spa Hotel, you can arrive to the Wellness Center wearing your bathrobe.
The payment is at spa reception prior your treatments.
During your treatment, our spa therapists will introduce you what products they use and give recommendations for home care.
During the treatment please give feedback, whether it is too cold, too warm, if it hurts somewhere or if you just enjoyed the treatment.

In the event of being late for the treatment, please inform the spa reception about it. Your treatment time will unfortunately be shorter by the amount of time you arrive late.
Your treatment will automatically be canceled if you are late more than half of the duration of the treatment.
If you wish to change or cancel your reservation, we kindly ask you to inform us latest 1 day in advance.
Our Wellness Center is a place of harmony. Therefore we ask you to set your phone on silent mode and keep your voice down.
Our Wellness Center does not provide treatments for people, who are under the influence of alcohol or drugs. In such case, our receptionist / therapist has the right to cancel your treatment.
For body treatments, we provide you with one time panties (also for men). For example for all body treatments that include body exfoliation or taking a shower.
After any massage treatment, always drink plenty of water.
Feedback from our valued guests is always very much appreciated!

Wellness Center good practice